Terms of Use

Welcome to Glowva. By using this app, you agree to treat others with respect, protect your own privacy, and follow these simple rules that keep everyone safe and supported. Glowva is operated by Glowva Ltd, a company registered in England and Wales (company number 17114339), with its registered office at 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

1. Acceptance of Terms

By accessing or using this app, you agree to comply with these Terms of Use and our Privacy Policy. If you do not agree, please stop using the app.

2. Purpose of the Platform

Glowva is designed to bring people together through empathy, conversation, and connection. It is not intended for harassment, advertising, or harmful behaviour of any kind.

3. Prohibited Activities

You agree NOT to:

• Harass, bully, or threaten others
• Post illegal content
• Spam or send unsolicited messages
• Impersonate others
• Share others' personal information without consent
• Use automated tools to access the service
• Violate any applicable laws

4. User Responsibilities

You are responsible for what you post and share. Please respect others' experiences and privacy. Do not upload harmful, hateful, or illegal content.

5. Account and Access

You must be at least 16 years old to create an account on Glowva. We reserve the right to suspend or remove accounts that violate our community guidelines, misrepresent the account-holder's age, or misuse the platform.

6. Intellectual Property

You retain ownership of your content. By sharing it, you grant us a licence to display your content within the app for community purposes. We do not sell or transfer ownership of your content.

We respect your intellectual property rights. If you believe your copyright has been infringed, please see our takedown process in Section 12.

7. Wellbeing Notice

Glowva is a space for connection and self-expression. It is not a mental health service, crisis line, or substitute for professional support. If you are struggling or in crisis, please reach out to a qualified service in your area (for example, Samaritans in the UK on 116 123, or the 988 Suicide & Crisis Lifeline in the US).

8. Content Moderation

Your content is reviewed by automated moderation systems (including Anthropic for text and Sightengine for images and video) to help keep Glowva safe. Reported or escalated content may also be reviewed by our human moderation team. See our Privacy Policy for details on how this data is handled.

9. Disclaimer of Warranties

Glowva is provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the app will be uninterrupted, error-free, or secure, or that any content shared by other users is accurate, appropriate, or reliable. Nothing in these Terms excludes or limits any rights you have under mandatory consumer-protection law.

10. Limitation of Liability

We are not responsible for user-generated content or interactions between members. We strive to maintain a safe space, but please use discretion when engaging with others.

To the fullest extent permitted by law, Glowva Ltd and its team will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, goodwill, or other intangible losses, arising from your use of (or inability to use) the app. Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be excluded by law. [Aggregate liability cap to be confirmed with legal counsel.]

11. Indemnification

You agree to indemnify and hold harmless Glowva Ltd and its team from any claims, damages, losses, or expenses (including reasonable legal fees) arising from content you post, your use of the app, or your breach of these Terms or any applicable law.

12. Copyright and Takedown

We respect intellectual property rights. If you believe content on Glowva infringes your copyright, please email [email protected] with: (1) a description of the work; (2) the location of the material on Glowva; (3) your contact details; and (4) a statement that you believe in good faith the use is unauthorised. We will review valid notices, remove infringing content where appropriate, and may disable the accounts of repeat infringers.

13. Dispute Resolution

If you have a concern or dispute, please contact us first. We aim to resolve all disputes amicably and fairly.

For EU users: You have the right to file a complaint with your local data protection authority if you believe your data protection rights have been violated.

14. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales, without regard to conflict-of-law principles. The courts of England and Wales will have exclusive jurisdiction over any dispute, except where mandatory local consumer law gives you the right to bring proceedings in your own country of residence.

15. Account Termination

You can delete your account anytime through Settings. We may suspend or terminate accounts that violate these terms or our community guidelines.

When you delete your account, your data will be permanently removed within 30 days. Some data may be retained for legal compliance or to resolve disputes.

16. General Terms

• Severability — if any provision is found unenforceable, the remaining provisions stay in full effect.
• Entire agreement — these Terms and our Privacy Policy form the entire agreement between you and Glowva Ltd regarding the app.
• Assignment — you may not transfer your rights under these Terms; we may assign ours to a successor (for example, in a merger or acquisition).
• Force majeure — we are not liable for delays or failures caused by events beyond our reasonable control.
• No waiver — our failure to enforce any provision is not a waiver of our right to enforce it later.

17. Changes to These Terms

We may update these Terms from time to time. Continued use of the app means you accept any updates. We will notify you of significant changes through the app or email.

18. Contact

Questions about these Terms? Contact us at [email protected].